Job Description
Are you a people person looking for immediate employment? Apex Customer Solutions is hosting a major Hiring Event for Call Center Representatives in Sacramento, CA, with expansion opportunities available in Georgia. We are looking for energetic, driven individuals to join our growing team and provide top-tier customer support.
Why Apply?
- Immediate Start: Interviews conducted on-site with same-day offers.
- Competitive Pay: Earn between $18.00 and $22.00 per hour depending on experience.
- Comprehensive Benefits: Medical, dental, and vision insurance available after 90 days.
- Training Provided: No prior call center experience required; we provide full training.
We are looking for local talent to represent our brand with professionalism and empathy.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on resolution and satisfaction.
- Assist customers with product inquiries, account questions, and technical support.
- Document customer interactions accurately and efficiently within the CRM system.
- Identify opportunities to upsell products or services to existing clients.
- Collaborate with team leads to improve call quality and service metrics.
- Resolve complex customer complaints while maintaining a positive brand image.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is a plus but not mandatory.
- Must be 18 years of age or older.
- Proficient with basic computer navigation and typing skills (30+ WPM).
- Strong verbal communication and active listening skills.
- Ability to work flexible shifts, including evenings, weekends, and holidays.