Job Description
Join our dynamic customer service team as a Night Shift Representative in Fresno, CA! We're seeking passionate individuals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive training, and a supportive work environment. Immediate start available for motivated candidates ready to make an impact. Apply today and become part of our award-winning customer experience team!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve product inquiries, billing issues, and technical support problems
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Contribute to continuous improvement of service processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong communication skills with clear articulation in English
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency with CRM software and Microsoft Office Suite
- Flexibility to work nights (10 PM - 6 AM) including weekends
- Problem-solving mindset with attention to detail