Job Description
We are looking for energetic and empathetic individuals to join our expanding team as Call Center Representatives in San Jose, CA. If you are seeking an Immediate Start with a company that invests in your growth, this is your opportunity.
As the face of our brand, you will be responsible for delivering exceptional customer experiences through clear communication and problem-solving. We offer a competitive benefits package and a supportive work environment.
Responsibilities
- Answer high-volume incoming calls and emails from customers regarding products, services, and account inquiries.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
- Process orders, returns, and exchanges accurately using the CRM database.
- Update customer records and provide feedback on common issues to management.
- Adhere to all company policies, call scripts, and quality assurance standards.
- Meet daily KPI targets for call handling time and first-call resolution rates.
Qualifications
- High school diploma or equivalent; previous call center experience is a plus.
- Excellent verbal communication skills with a professional and friendly tone.
- Proficiency with computers, typing, and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask in a fast-paced, high-pressure environment.
- Strong problem-solving abilities and a customer-first mindset.
- Must be available to work flexible shifts, including evenings and weekends.