Job Description
Join our award-winning customer service team as a Remote Customer Service Representative in Long Beach, CA! We're urgently hiring passionate individuals to deliver exceptional support to our local clients. Enjoy the flexibility of working from home while making a real impact in your community. What we offer: Competitive pay, comprehensive health benefits, paid training, and career advancement opportunities. Why you'll love this role: No commute, flexible schedule, and a supportive virtual team environment. Apply today to start your journey with ConnectCare Solutions!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with internal teams to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Proactively identify upsell opportunities for local services
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities
- Reliable high-speed internet connection
- Quiet home office setup
- Ability to work flexible shifts including weekends