Job Description
Join our award-winning customer service team immediately! Customer Connect Solutions is urgently hiring motivated Call Center Representatives in Houston, TX. Enjoy competitive pay, comprehensive training, and a dynamic work environment where your skills make a real impact. No experience required – we provide full onboarding!
Why work with us? We offer health benefits, performance bonuses, career advancement opportunities, and a supportive team culture. Immediate start positions available for qualified candidates ready to excel in a fast-paced setting. Apply today and start your new career tomorrow!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data quality
- Meet/exceed performance metrics including call handling time and CSAT scores
- Collaborate with team members to ensure seamless customer experiences
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service or call center experience
- Excellent verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings, weekends, and holidays
- Type minimum 35 WPM with high accuracy
- Must pass background check and drug screening