Job Description
Join our award-winning customer service team in Milwaukee and make an immediate impact! We're seeking dynamic Call Center Representatives to handle inbound/outbound calls for Fortune 500 clients. Enjoy a modern downtown workspace, comprehensive training, and rapid career advancement opportunities. No experience necessary – we provide all tools for success!
Why You'll Love Working Here:
- Competitive hourly pay + performance bonuses
- Comprehensive benefits package (Day 1 eligibility)
- Free downtown parking and transit reimbursement
- Casual dress code and flexible scheduling
- Regular team-building events and recognition programs
Responsibilities
- Handle 50-75 daily calls with professionalism and empathy
- Resolve customer inquiries using CRM software (Salesforce training provided)
- Meet/exceed quality assurance metrics (85%+ target)
- Document interactions accurately in company systems
- Collaborate with team to improve service processes
- Participate in weekly performance coaching sessions
- Adhere to HIPAA/PCI compliance protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service experience preferred
- Strong typing skills (35+ WPM) and computer literacy
- Excellent verbal communication and active listening skills
- Ability to work flexible shifts (evenings/weekends as needed)
- Pass background check and drug screening
- Must be authorized to work in the US