Job Description
Join our award-winning call center team in sunny Virginia Beach and enjoy the freedom of daily pay! Coastal Connect Solutions is seeking motivated Customer Service Representatives to handle inbound/outbound calls for Fortune 500 clients. No experience needed – we provide comprehensive paid training and growth opportunities. Enjoy competitive daily pay, flexible schedules, and a supportive team environment. Your career in customer service starts here!
Responsibilities
- Handle 50-80 daily inbound/outbound calls for diverse clientele
- Resolve customer inquiries with empathy and professionalism
- Meet/exceed daily performance metrics (call quality, resolution rate)
- Document interactions accurately in CRM systems
- Participate in ongoing training and team meetings
- Adhere to compliance protocols and security guidelines
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to type 30+ WPM
- Reliable transportation to Virginia Beach location
- Basic computer proficiency (Windows, browsers)
- Positive attitude and problem-solving mindset
- Flexibility to work rotating weekends/holidays
- US work authorization required