Job Description
Join our award-winning customer experience team in Raleigh! We're seeking motivated Call Center Representatives to deliver exceptional service to our Fortune 500 clients. Enjoy a modern downtown workspace, comprehensive training, and performance-based incentives. This contract position offers immediate start and potential for conversion to full-time.
Why You'll Love Working With Us:
• Competitive hourly rates + monthly bonuses
• Paid training and certification programs
• Flexible scheduling options
• Career advancement opportunities
Responsibilities
- Handle inbound/outbound calls for major retail and tech clients
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed daily performance metrics (call quality, resolution rates)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with supervisors to improve service protocols
- Participate in monthly performance reviews and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with Windows OS and CRM software
- Strong typing skills (40+ WPM) and multitasking ability
- Excellent communication in English (bilingual Spanish a plus)
- Available for evening/weekend shifts
- Positive attitude with problem-solving mindset