Job Description
Join our award-winning customer service team in Oakland, CA! We're seeking passionate individuals to deliver exceptional support experiences for our diverse clientele. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Our next hiring event will feature on-the-spot interviews and same-day offers for qualified candidates.
Why You'll Love Working With Us:
• Industry-leading training program
• Medical, dental, and vision benefits
• 401(k) with company match
• Tuition reimbursement assistance
• Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
Qualifications
- 1+ years customer service experience preferred
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Flexibility to work weekends/holidays during peak seasons