Job Description
Join Our Elite Call Center Team in Cleveland & New York - Immediate Start Available!
We're urgently hiring motivated individuals to deliver exceptional customer experiences in our state-of-the-art call centers. If you thrive in dynamic environments and possess outstanding communication skills, this is your opportunity to launch or advance your career with industry-leading benefits and growth potential.
Why Join Us?
- Competitive hourly rates + performance bonuses
- Comprehensive paid training
- Health/dental/vision benefits after 60 days
- Tuition reimbursement program
- Clear advancement pathways to team lead/supervisor roles
Responsibilities
- Handle 80+ daily inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across billing, technical support, and service tiers
- Document interactions in CRM system with 99% accuracy
- Maintain 95%+ customer satisfaction scores through active listening
- Collaborate with cross-functional teams for complex issue resolution
- Adhere to strict compliance protocols (HIPAA/PCI-DSS)
- Participate in weekly performance coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Type 45+ WPM with 98% accuracy
- Proficient in Microsoft Office Suite and CRM platforms
- Ability to work flexible shifts (including nights/weekends)
- Strong conflict resolution and de-escalation skills
- Pass background/drug screening requirements