Job Description
Are you a people person with a passion for helping others? Horizon Customer Care Solutions is looking for dedicated Customer Service Representatives to join our thriving remote team. We offer a flexible work environment, competitive pay, and the opportunity to make a real impact in the lives of our clients' customers.
Why Join Us?
We pride ourselves on a supportive culture that values work-life balance. As a part-time team member, you will enjoy the freedom of working from home while being part of a collaborative and professional team.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on customer satisfaction.
- Resolve customer issues, complaints, and questions efficiently and empathetically.
- Process customer orders, returns, exchanges, and account adjustments accurately.
- Document all interactions and solutions within the CRM database.
- Provide accurate product and service information to help customers make informed decisions.
- Collaborate with team leads to improve service processes and resolve escalations.
- Maintain a professional demeanor and adhere to company policies at all times.
Qualifications
- High school diploma or equivalent required; prior customer service experience is a plus.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Typing speed of 40+ WPM for efficient data entry.
- Ability to work independently in a remote work-from-home environment.
- Reliable high-speed internet connection and a quiet workspace.