Job Description
Join our dynamic team at Global Solutions Inc. as an urgent Call Center Representative in Atlanta! We're seeking motivated individuals to provide exceptional customer support through inbound/outbound calls. Enjoy competitive pay, comprehensive training, and immediate start for qualified candidates. This is your chance to grow with a leading customer service provider while making a real impact. Apply today and kickstart your career!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics including call quality and resolution times
- Document all interactions accurately in Salesforce and internal databases
- Collaborate with team leads to address escalated issues
- Adhere to strict compliance protocols and confidentiality standards
- Continuously update product knowledge for service excellence
Qualifications
- Minimum 6 months call center or customer service experience
- Proven ability to handle high-pressure situations with composure
- Proficient in CRM software (Salesforce preferred)
- Excellent verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Flexible availability including evenings/weekends
- High school diploma or equivalent required
- Positive attitude with customer-first mindset