Job Description
Join our dynamic team at ABC Solutions Inc. and kickstart your career in customer service! We're seeking motivated Call Center Representatives in Fresno to provide exceptional support to our valued clients. Enjoy competitive pay, comprehensive training, and a supportive work environment. Immediate start available – apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to company policies and security protocols
- Identify upsell opportunities for additional services
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Proficient with Windows OS and basic software
- Flexible schedule availability (including evenings/weekends)
- Positive attitude under pressure
- Valid CA driver's license (if field visits required)