Job Description
Join ConnectCare Solutions, a leader in customer experience innovation, as we expand our weekend support team in sunny Miami! We're seeking passionate individuals to deliver exceptional service during high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and immediate opportunities to grow your career in a dynamic environment.
Why Join Us?
- Competitive hourly pay plus performance incentives
- Comprehensive paid training and career development
- Modern, tech-equipped workspace in downtown Miami
- Health benefits and retirement plans for full-time equivalents
- Collaborative culture with advancement opportunities
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent required
- 6+ months call center or customer service experience
- Strong communication and problem-solving skills
- Ability to work weekends (Sat/Sun) with flexible hours
- Proficient in CRM software (Salesforce preferred)
- Type 40+ WPM with accuracy
- Spanish fluency a plus
- Positive attitude under pressure