Job Description
Join our award-winning customer service team in Cleveland and launch your career with one of America's fastest-growing call centers! We're urgently seeking motivated professionals to handle inbound/outbound calls for Fortune 500 clients. Enjoy comprehensive training, performance bonuses, and a supportive work environment with immediate start opportunities. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Manage high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed daily performance metrics (call volume, quality scores)
- Document interactions accurately in company databases
- Collaborate with team leads to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong typing proficiency (35+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Proficient with Microsoft Office and CRM software
- US work authorization and clear background check