Job Description
Join ConnectSphere Solutions' award-winning team as a Night Shift Call Center Representative in Columbus, OH! We're hosting an exclusive hiring event for motivated individuals ready to launch their customer service careers in a dynamic, supportive environment.
Why Choose Us?
- Industry-leading compensation with performance bonuses
- Comprehensive benefits package including health/dental/vision
- Clear career advancement paths to team lead/supervisor roles
- Modern facilities with ergonomic workstations
- Free parking and convenient downtown location
This position offers stability, growth, and the opportunity to make a real impact. No prior experience required – we provide extensive paid training!
Responsibilities
- Handle high-volume inbound calls with exceptional professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Maintain performance metrics (AHT, CSAT, FCR)
- Collaborate with cross-functional teams for complex escalations
- Participate in monthly quality assurance reviews
- Support process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic proficiency with Windows OS and MS Office
- Flexibility to work 11 PM - 7 AM schedule
- Positive attitude and problem-solving mindset