Job Description
Are you a dedicated professional looking for a career with immediate impact? Apex Customer Solutions is currently hiring Call Center Representatives in Detroit, MI, and we are looking for candidates ready to start immediately.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. We offer a dynamic work environment, competitive pay, and opportunities for rapid advancement. Join a team that values your voice and rewards your hard work.
Responsibilities
- Handle inbound and outbound customer calls with a professional and friendly demeanor.
- Resolve customer issues and inquiries accurately and in a timely manner.
- Process orders, returns, and account information using CRM software.
- Maintain a high level of product and service knowledge to assist customers effectively.
- Document all customer interactions and feedback within the system.
- Collaborate with team leads to improve service quality and customer satisfaction scores.
Qualifications
- High school diploma or equivalent required.
- Previous call center or customer service experience is preferred but not mandatory for immediate hires.
- Excellent verbal communication and active listening skills.
- Proficient computer skills, including typing speed of 35+ WPM.
- Ability to work flexible shifts, including evenings and weekends.
- Reliable internet connection and quiet home office space.