Job Description
Join our award-winning customer service team in Raleigh, NC! We're urgently hiring motivated individuals to deliver exceptional support experiences across multiple industries. Enjoy competitive pay, comprehensive training, and career advancement opportunities in a dynamic, fast-paced environment. Immediate start positions available – apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Meet/exceed performance metrics (call volume, resolution rates)
- Collaborate with team members to resolve complex issues
- Adhere to compliance and security protocols
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service/call center experience
- Strong verbal communication and active listening skills
- Proficiency with Windows OS and CRM software
- Ability to multitask in high-pressure situations
- Reliable internet connection for remote options
- Flexibility to work rotating shifts including weekends
- Positive attitude and problem-solving mindset