Job Description
Join our dynamic team at GlobalConnect Solutions for an exclusive hiring event dedicated to finding passionate Customer Service Champions in Charlotte, NC! We're seeking motivated individuals to deliver exceptional client experiences through inbound/outbound calls, chats, and emails. Enjoy competitive pay, comprehensive benefits, and rapid career growth in a supportive, high-tech environment. No experience required—full training provided!
Responsibilities
- Handle 50-80 daily customer inquiries via phone, email, and live chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Meet/exceed performance metrics including CSAT, AHT, and FCR
- Document interactions accurately in CRM system (Salesforce)
- Collaborate with support teams to resolve complex escalations
- Participate in weekly coaching sessions for skill development
- Uphold company standards for data privacy and security protocols
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong typing skills (40+ WPM) and PC proficiency
- Excellent verbal communication and active listening abilities
- Ability to multitask in fast-paced digital environments
- Flexible schedule availability (including evenings/weekends)
- Passion for helping others and problem-solving mindset
- Must pass background check and drug screening