Job Description
Join GlobalConnect Solutions' award-winning customer service team! We're hosting an exclusive hiring event for motivated individuals seeking a dynamic career in our Jacksonville call center. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. Bring your energy and passion for helping others – we provide the training!
Event Details:
Date: October 15, 2023
Time: 9:00 AM - 4:00 PM
Location: 456 Rivergate Plaza, Jacksonville, FL 32202
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including CSAT and AHT
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
- Adapt to changing processes and technologies
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Microsoft Office and CRM software
- Flexible schedule availability (evenings/weekends)
- Positive attitude and problem-solving mindset
- Background check and drug screen required