Job Description
Join Kansas City's Premier Call Center Team at Our Exclusive Hiring Event!
Kansas City Connect Solutions is seeking passionate Customer Service Champions to represent top brands in our modern downtown facility. We're hosting a special hiring event to fill multiple full-time positions with immediate start dates.
Why Work With Us?
- Competitive hourly pay with performance bonuses
- Comprehensive benefits package (Day 1 Health, Dental, Vision)
- Tuition reimbursement and career advancement paths
- Free downtown parking and modern workspaces
- Flexible scheduling options including remote work
What We're Looking For:
We're seeking energetic individuals who thrive in fast-paced environments and are committed to delivering exceptional customer experiences. No prior call center experience required – we provide comprehensive paid training!
Ready to Start Your Career?
Attend our hiring event on October 15, 2023 at 4400 Main Street, Kansas City, MO 64111 from 9 AM to 4 PM. Bring your resume and be prepared for on-site interviews. We're hiring immediately!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems
- Meet/exceed performance metrics (call volume, quality scores, resolution time)
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with team leads to improve service quality
- Participate in ongoing product knowledge training
- Maintain positive customer satisfaction scores above 95%
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic knowledge of CRM platforms (Salesforce experience a plus)
- Reliable transportation to downtown Kansas City location