Job Description
Join our dynamic team as a Customer Service Representative in Raleigh, NC! We're seeking passionate individuals to deliver exceptional customer experiences through multiple channels. This immediate-start opportunity offers competitive compensation and career growth in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions and maintain accurate CRM records
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for response time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote work options