Job Description
Join our award-winning customer service team at Global Connect Solutions! We're hosting an exclusive hiring event for motivated individuals to become Call Center Representatives in our Minneapolis headquarters. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, supportive environment.
Why Join Us?
• Industry-leading training programs
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off & holidays
• Tuition reimbursement
Our Minneapolis team serves Fortune 500 clients across technology, healthcare, and finance sectors. This is your chance to launch a rewarding career with a company that invests in its people.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong verbal/written communication skills
- Basic computer proficiency with MS Office
- Ability to work flexible shifts (evenings/weekends)
- Problem-solving and conflict resolution abilities
- Positive attitude and team player mindset
- Background check required