Job Description
Join our dynamic team as an Entry-Level Chat Support Specialist and launch your customer service career! ConnectCare Solutions is hosting an exclusive hiring event for motivated individuals in Charlotte, NC. No prior experience required – we provide comprehensive training to help you thrive in a remote chat support environment. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our nationally recognized healthcare technology company.
Why Join Us?
- Industry-leading onboarding program
- Remote-first work culture
- Health/dental/vision benefits after 90 days
- Tuition reimbursement opportunities
- Collaborative team environment
Responsibilities
- Deliver exceptional customer service via live chat for healthcare clients
- Resolve patient inquiries and technical issues efficiently
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with team members to resolve complex cases
- Adhere to HIPAA compliance protocols
- Participate in ongoing training and skill development
- Meet monthly performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (required)
- Excellent written communication skills
- Ability to type 40+ WPM accurately
- Basic computer proficiency and internet navigation
- Strong problem-solving abilities
- Empathy and patience in customer interactions
- Availability to work evenings/weekends (as needed)
- Must pass background check and drug screening