Job Description
Are you looking for a rewarding career in customer service? Apex Customer Solutions is hiring for our dynamic Night Shift team! We are currently seeking motivated individuals to join our elite call center operations in Phoenix, AZ, with opportunities available for candidates based in Florida as well.
Why You'll Love Working With Us:
- Comprehensive Paid Training: No prior experience required. We provide all the tools and training you need to succeed.
- Night Shift Schedule: Enjoy a competitive schedule (typically 10pm - 7am) that fits your lifestyle.
- Competitive Pay: Earn a solid hourly wage with performance-based incentives.
- Growth Opportunities: We prioritize internal promotion and career advancement.
If you are a strong communicator who thrives in a high-volume environment, apply today!
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and technical issues efficiently while adhering to company scripts and guidelines.
- Accurately document customer interactions and account details into the CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Collaborate with the support team to ensure customer issues are resolved in a timely manner.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service or call center experience is a plus but not mandatory.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of at least 35 WPM.
- Must be available to work nights, including weekends and holidays.
- Ability to maintain a calm and professional demeanor under pressure.