Job Description
Join our award-winning call center in Detroit and launch your career in customer service! We're hiring motivated individuals with no prior experience for immediate full-time positions. Enjoy competitive pay, comprehensive training, and a supportive team environment. Perfect for recent graduates, career changers, or anyone seeking a fresh start.
As a key member of our customer experience team, you'll handle inbound/outbound calls, resolve inquiries, and build lasting client relationships. We offer flexible scheduling, performance bonuses, and growth opportunities into leadership roles. Ready to earn while you learn? Apply today!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and data security standards
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong verbal communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Resilience under pressure and patience with diverse customers
- Reliable transportation to our Detroit facility
- Flexibility to work evenings/weekends based on business needs
- Basic computer proficiency (typing 25+ WPM preferred)
- Positive attitude and eagerness to learn