Job Description
Start your career in customer service with CustomerConnect Solutions! Join our exclusive hiring event for entry-level Call Center Representatives in Philadelphia. No prior experience required – we provide comprehensive training to help you succeed.
Why Join Us?
• Competitive hourly pay with performance bonuses
• Comprehensive paid training program
• Health benefits, paid time off, and 401(k) matching
• Clear career advancement paths
• Modern, supportive work environment
Hiring Event Details:
Date: October 15, 2023
Time: 9:00 AM - 4:00 PM
Location: 1500 Market Street, Philadelphia, PA 19102
Bring your resume and photo ID for on-the-spot interviews. No experience? No problem! We're seeking motivated individuals with excellent communication skills and a positive attitude.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions in CRM systems with accuracy
- Meet performance metrics (call handling time, customer satisfaction)
- Collaborate with team members to resolve complex issues
- Adhere to compliance protocols and data security standards
- Continuously develop product knowledge and service skills
Qualifications
- No prior experience required – entry-level candidates welcome
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Basic computer proficiency (typing, email, CRM software)
- Problem-solving mindset and resilience under pressure
- Reliable transportation to our downtown Philadelphia location
- Flexible availability including evenings and weekends