Job Description
Join our award-winning customer service team in Oakland! We're seeking motivated individuals with no prior experience to launch careers in call center operations. Enjoy comprehensive training, competitive benefits, and a supportive work environment. Hiring Event Details: October 20-21, 2023 | 10 AM - 4 PM | 123 Tech Avenue, Oakland, CA 94601. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory guidelines
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication skills (verbal/written)
- Basic computer proficiency
- Ability to work flexible shifts (including weekends)
- Pass background check/drug screening
- Positive attitude and customer-focused mindset