Job Description
Join our award-winning customer service team at Apex Solutions Group! We're hosting an exclusive hiring event for motivated individuals to become Customer Service Representatives in Fort Worth, TX. This urgent opportunity offers competitive pay, comprehensive benefits, and rapid career growth. As a key member of our support team, you'll deliver exceptional service to our diverse client base while working in a dynamic, collaborative environment. No experience required – we provide full paid training!
Why Apply?
- Immediate start dates available
- Comprehensive benefits package (medical, dental, vision)
- Performance-based bonuses & advancement opportunities
- Modern downtown Fort Worth office with free parking
- Referral bonuses up to $1,500
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM system with 100% accuracy
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Collaborate with technical teams for complex issue resolution
- Participate in ongoing product knowledge training
- Identify and escalate process improvement opportunities
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening
- Ability to navigate multiple software systems simultaneously
- Patience and problem-solving under pressure
- Flexible availability including evenings/weekends
- Positive attitude with team-oriented mindset