Job Description
Are you looking for a career opportunity without the barriers? Premier Contact Solutions is hosting a Hiring Event in Harrisburg, PA, specifically for Call Center Representatives. We are looking for motivated individuals who want to join a dynamic team, regardless of prior experience.
This is your chance to step into a stable, high-growth industry with excellent benefits and clear pathways for advancement. Whether you are transitioning careers or looking for your first job, our comprehensive training program ensures you have the tools to succeed.
Why Join Us?
- Competitive hourly pay starting at $15.00
- Comprehensive health, dental, and vision insurance
- Paid training and certification programs
- Career growth opportunities within a global organization
Responsibilities
- Manage High-Volume Inquiries: Answer inbound calls and respond to customer emails with professionalism and speed.
- Resolve Customer Issues: Diagnose problems and provide effective solutions or escalate complex issues to supervisors.
- Provide Product Information: Accurately explain services and policies to ensure customer satisfaction and retention.
- Maintain Accurate Records: Update customer databases and documentation to ensure data integrity.
- Meet Performance Metrics: Adhere to call scripts and quality standards to maintain high customer satisfaction scores.
- Collaborate with Team Leads: Communicate regularly with management to discuss performance trends and training needs.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: No prior call center or customer service experience required. We value attitude and aptitude over history.
- Communication: Strong verbal communication skills and a professional telephone manner.
- Technology: Basic computer literacy and reliable high-speed internet connection (for remote/hybrid options).
- Availability: Must be available for full-time shifts, including weekends and holidays.
- Professionalism: Ability to work in a fast-paced environment while maintaining a positive demeanor.