Job Description
Are you looking for a rewarding career in customer service? Apex Support Solutions is currently hiring for immediate start positions in Columbus, Ohio.
We are looking for enthusiastic individuals who are eager to learn. No prior call center experience is necessary; we provide comprehensive training to help you succeed.
Join a team that values integrity, hard work, and professional growth. Apply today and take the first step towards a stable, full-time career.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email in a professional manner.
- Resolve customer issues and complaints efficiently while maintaining high customer satisfaction scores.
- Accurately document customer interactions and account information in our CRM system.
- Follow up with customers to ensure their concerns have been resolved.
- Collaborate with team leads to meet daily and weekly performance targets.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer proficiency and typing skills.
- Reliable internet connection and a quiet workspace (if remote).
- Must be available to work flexible shifts, including evenings and weekends.