Job Description
Join Our Dynamic Team in Detroit, MI!
We are looking for enthusiastic, driven individuals to join our rapidly growing call center. This is an entry-level position perfect for those seeking a fresh start or a career change. We provide full training, so no prior experience is necessary.
At Apex Support Solutions, we believe in our people. We offer a modern, supportive work environment where your voice is heard. If you have great communication skills and a passion for helping others, we want to meet you.
Responsibilities
- Handle incoming and outgoing customer calls with a friendly, professional tone.
- Assist customers with product inquiries, troubleshooting, and order processing.
- Resolve customer complaints and issues to ensure a positive experience.
- Enter accurate data and maintain detailed records of all interactions.
- Stay updated on product knowledge and company policies.
- Collaborate with the team to meet daily and monthly performance targets.
- Identify opportunities to upsell or cross-sell services when appropriate.
Qualifications
- High school diploma or GED (equivalent experience considered).
- Strong verbal communication and active listening skills.
- Basic computer literacy and typing speed (35+ wpm).
- Reliable internet connection and a quiet workspace.
- Ability to work flexible hours, including evenings and weekends.
- A positive attitude and a strong willingness to learn.