Job Description
Are you ready to kickstart your career in a dynamic environment? Apex Contact Solutions is currently hiring for multiple Call Center Representative positions in New York. We pride ourselves on being a local leader in customer experience, and we are looking for energetic individuals who want to grow with us.
Even if you have no prior call center experience, our comprehensive paid training program will get you up to speed quickly. Join a team where your voice matters and your hard work is rewarded.
Responsibilities
- Answer and screen incoming calls professionally and efficiently.
- Resolve customer inquiries and complaints with empathy and accuracy.
- Accurately document customer interactions in the CRM system.
- Process orders, returns, and service requests.
- Evaluate customer needs and provide appropriate solutions.
- Escalate complex issues to supervisors when necessary.
- Meet and exceed daily and weekly performance metrics.
Qualifications
- High school diploma or GED equivalent is required.
- Basic computer literacy and typing skills (30 WPM+).
- Strong verbal communication and active listening skills.
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and home office setup (if remote).
- Must be available to work flexible shifts, including weekends.