Job Description
Are you a natural communicator looking for a rewarding career? Apex Contact Solutions is currently hiring for a massive Hiring Event for Customer Service Representatives. We are expanding our team in Kansas City, MO, and North Carolina, and we are specifically looking for enthusiastic individuals who are ready to start fresh—no prior experience is necessary.
In this role, you will serve as the voice of our brand, helping clients resolve issues and answer questions with empathy and efficiency. We believe in investing in our people, which is why we provide comprehensive training and a supportive environment to help you succeed from day one.
What We Offer:
- Competitive hourly pay ranging from $18.00 to $22.00.
- On-the-job training and mentorship programs.
- Flexible scheduling options to fit your lifestyle.
- Health, dental, and vision insurance for full-time employees.
- Clear career advancement opportunities into Team Lead and Management roles.
Join a company that values your potential and offers the stability you deserve. Apply now to secure your spot in our next intake class!
Responsibilities
- Handle a high volume of inbound and outbound calls with a professional and friendly tone.
- Assist customers by answering questions, resolving complaints, and providing accurate information.
- Utilize CRM software to document interactions and update customer records.
- Follow established scripts and call guidelines to ensure compliance and consistency.
- Identify customer needs and recommend appropriate solutions or escalate to supervisors when necessary.
- Maintain a high level of call quality and adhere to KPI metrics.
- Collaborate with the support team to improve overall service quality.
Qualifications
- High school diploma or GED is preferred.
- Excellent verbal communication skills and a clear speaking voice.
- Basic computer proficiency and typing skills (40 WPM+ preferred).
- Ability to work in a fast-paced, high-pressure environment.
- Strong problem-solving abilities and attention to detail.
- Reliable internet connection and a quiet workspace (if working hybrid/remote).
- A positive attitude and a willingness to learn.