Job Description
Join our award-winning call center team in Jacksonville with PAID TRAINING! No experience needed – we invest in your success. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, supportive environment. Urgent hiring for motivated individuals ready to excel in customer service.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and product knowledge
- Meet/exceed performance metrics (call volume, quality scores)
- Document interactions accurately in customer databases
- Participate in ongoing paid training programs
- Collaborate with team members for complex issue resolution
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Basic computer proficiency with typing skills (35 WPM)
- Positive attitude and willingness to learn
- Pass background/drug screening
- Residency in Jacksonville metro area preferred