Job Description
Join our award-winning customer service team at ConnectSolutions Inc.! We're hosting a special hiring event for motivated individuals seeking flexible part-time opportunities in the heart of Dallas. As a Call Center Representative, you'll be the voice of our clients, delivering exceptional support while building valuable career skills. Enjoy competitive pay, comprehensive training, and a dynamic work environment with advancement opportunities. Perfect for students, parents, and career-changers seeking work-life balance.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in company databases
- Meet daily performance metrics for quality and speed
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months of customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with high accuracy
- Proficient with Windows OS and basic software
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset