Job Description
Join our award-winning customer service team in Detroit! We're urgently hiring motivated individuals for our call center operations with comprehensive paid training. Enjoy competitive pay, career advancement opportunities, and a supportive work environment. No experience necessary – we provide all the tools you need to succeed.
What We Offer:
- Comprehensive paid training program
- Competitive hourly wage + performance bonuses
- Health benefits and retirement plans
- Flexible scheduling options
- Modern downtown Detroit location
Responsibilities
- Handle inbound/outbound customer inquiries via phone and email
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Customer service mindset with problem-solving aptitude
- Reliable internet connection for remote work options
- Flexibility to work evenings/weekends as needed
- No prior experience required – training provided