Job Description
Join Apex Solutions Group as a Remote Customer Service Representative and launch your career in one of America's most vibrant tech hubs! We're seeking passionate individuals to deliver exceptional support to our diverse client base from the comfort of your Detroit home. Enjoy comprehensive paid training, flexible scheduling, and a supportive team environment while representing industry-leading brands. This is your opportunity to grow professionally while making a real impact on customer satisfaction.
Why Work With Us?
• Industry-leading paid training program
• 100% remote work opportunity
• Comprehensive benefits package (health/dental/vision)
• Career advancement pathways
• Modern home office equipment provided
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Proactively identify upsell opportunities for existing clients
- Participate in weekly team training and feedback sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently in remote setting
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet workspace
- Available to work flexible shifts including evenings/weekends