Job Description
Are you looking for a rewarding career in customer service? Apex Contact Solutions is currently hiring enthusiastic individuals for our Call Center Representative position in Jacksonville, FL. We offer comprehensive paid training for candidates with no prior experience.
We are committed to your growth. As a leading provider of customer support, we provide the tools and training you need to succeed. Join a team that values communication, empathy, and dedication.
Why Join Us?
- Paid Training Program: No need to pay for expensive courses; we train you.
- No Experience Required: Perfect for those entering the workforce or looking for a career change.
- Competitive Pay: Earn a competitive hourly wage with opportunities for overtime.
- Benefits Package: Health, dental, and vision insurance available after 90 days.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently while maintaining high customer satisfaction scores.
- Process orders, returns, and account information accurately using our CRM software.
- Listen to customer feedback and accurately document all interactions in the call logs.
- Identify and assess customers' needs to achieve maximum satisfaction.
- Collaborate with team leads and other departments to ensure service quality.
- Stay updated on product knowledge and service policies to provide accurate information.
Qualifications
- High School Diploma or GED is required.
- Basic computer skills and ability to navigate multiple windows simultaneously.
- Strong verbal communication skills and a professional telephone manner.
- Ability to type at least 35 WPM.
- Reliable computer and high-speed internet connection (Home office setup provided for remote roles).
- Ability to work flexible hours, including evenings and weekends.
- A positive attitude and a desire to learn and grow within the company.