Job Description
Join Elite Connect Solutions as a Customer Service Representative and launch your career in one of DC's most dynamic call centers! We're seeking weekend warriors to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and fully paid training – no experience required!
Why Work With Us? • Industry-leading compensation with performance bonuses • 100% paid training program • Health, dental, and vision insurance • Career advancement opportunities • Modern downtown DC workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems (Salesforce experience a plus)
- Document interactions accurately in company databases
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team to improve service processes
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills in English
- Ability to work flexible weekends (Sat/Sun 8am-5pm)
- Basic computer proficiency with MS Office
- Customer service mindset and problem-solving aptitude
- Must pass background check and drug screening
- Reliable transportation to downtown DC location