Job Description
Launch your career in customer service with our comprehensive paid training program at KC Solutions Group! We're seeking motivated individuals to join our dynamic call center team in Kansas City, MO. No experience necessary – we provide all training to ensure your success. Enjoy competitive pay, benefits, and a supportive environment focused on professional growth. Our team thrives on helping customers and building lasting relationships.
What We Offer:
- Full paid training program (4 weeks)
- Health, dental, and vision insurance
- 401(k) with company match
- Performance-based bonuses
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries and issues using CRM systems
- Document interactions accurately in our database
- Meet and exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and development sessions
- Uphold company policies and confidentiality standards
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to type 30+ WPM (assessed during training)
- Basic computer proficiency (Windows, internet navigation)
- Positive attitude and customer-focused mindset
- Reliable transportation to our Kansas City facility
- Ability to work flexible shifts (including evenings/weekends)
- No prior experience necessary – training provided!