Job Description
Join our award-winning customer service team and launch your career with one of Nashville's fastest-growing contact centers! We're seeking dedicated Night Shift Representatives to deliver exceptional support while our clients sleep. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Immediate start positions available! No weekends or holidays required.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed quality and productivity metrics (25+ calls/hour)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads on escalations and process improvements
- Participate in weekly training sessions to enhance skills
Qualifications
- Minimum 6 months customer service experience
- Ability to type 40+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution skills
- Comfortable working nights (10 PM - 6 AM CT)
- Proficient in Microsoft Office and cloud-based tools
- High school diploma or equivalent required
- Must pass background check and drug screening