Job Description
Launch your career in customer service with our comprehensive paid training program! Minneapolis Customer Solutions is seeking motivated individuals to join our dynamic call center team. No prior experience required – we invest in your success through 4 weeks of paid training covering communication techniques, product knowledge, and CRM systems. Enjoy competitive pay, comprehensive benefits, and clear advancement opportunities. Join our award-winning team serving Fortune 500 clients in a modern downtown Minneapolis workspace.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in Salesforce CRM system
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve processes
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude with customer-first mindset
- Reliable transportation to downtown Minneapolis