Job Description
Join our award-winning team as a Customer Service Representative! We're hiring motivated individuals with no prior experience for our Chicago headquarters. Enjoy comprehensive paid training, flexible scheduling, and career growth opportunities. As a CSR, you'll be the voice of our brand, transforming customer interactions into positive experiences. Open interviews happening October 15-17!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service-related issues
- Document interactions using CRM systems with 100% accuracy
- Collaborate with support teams to resolve complex escalations
- Meet monthly KPIs for satisfaction (CSAT) and resolution time
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED accepted)
- No experience required – full training provided
- Exceptional verbal and written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for on-site training sessions
- Must pass background check and drug screening