Job Description
We are expanding our team in Sacramento and looking for driven individuals to join our Customer Success department! This is a fantastic opportunity for those seeking a stable career with paid training provided. No prior call center experience is necessary; we provide the tools and support you need to succeed.
As a key member of our team, you will be responsible for delivering exceptional service to our clients while maintaining high productivity standards.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a professional and friendly demeanor.
- Resolve customer inquiries, issues, and complaints efficiently while maintaining high satisfaction scores.
- Process orders, payments, and account changes accurately within the CRM system.
- Identify upsell and cross-sell opportunities to contribute to company revenue goals.
- Document all interactions and update customer records with detailed notes.
- Collaborate with team leads and support staff to troubleshoot complex customer issues.
Qualifications
- High school diploma or GED is required.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and ability to type 35+ WPM.
- Reliable internet connection and a quiet workspace (remote/hybrid friendly).
- Ability to work flexible hours, including evenings and weekends as required.