Job Description
Join our award-winning team as a Local Customer Service Representative and become the voice of our thriving community! We're urgently hiring passionate individuals to deliver exceptional support to Los Angeles residents. Enjoy a collaborative environment, competitive benefits, and opportunities for career growth. If you thrive on helping others and want to make a real impact in your city, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process orders, returns, and service requests accurately
- Collaborate with cross-functional teams to address complex issues
- Maintain detailed records in CRM systems and documentation
- Contribute to improving customer service protocols
- Participate in ongoing training to enhance product knowledge
- Support community outreach initiatives during hiring events
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in a local service environment
- Exceptional communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible hours including weekends
- Strong problem-solving and conflict resolution abilities
- Valid California driver's license (for occasional off-site events)