Job Description
Join our award-winning team at CustomerConnect Solutions! We're hosting an exclusive hiring event for motivated Call Center Representatives in San Antonio, TX. This is your chance to launch a rewarding career in customer service with industry-leading benefits and growth opportunities. Event Details:
• Date: October 15, 2023
• Time: 9:00 AM - 4:00 PM
• Location: 451 Commerce Street, San Antonio, TX 78205
Walk-ins welcome! Bring your resume and government-issued ID. On-site interviews available with same-day offers.
Responsibilities
- Handle 50+ daily inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics including CSAT and AHT targets
- Document interactions accurately in Salesforce database
- Collaborate with team leads to improve service quality
- Participate in ongoing training and product knowledge sessions
- Upsell products/services when appropriate during customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Must pass background check and drug screening