Job Description
Join our dynamic team as a Call Center Representative in Boston, MA! We're urgently hiring motivated individuals to deliver exceptional customer service and support. Enjoy competitive pay, comprehensive training, and immediate start opportunities. Be part of a supportive environment where your voice matters!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in customer databases
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficient with MS Office and CRM software (e.g., Salesforce)
- Ability to work flexible shifts including weekends
- Passion for helping others and positive attitude