Job Description
Join our dynamic team at CustomerConnect Solutions for immediate opportunities in our Indianapolis call center! We're hosting an exclusive hiring event for motivated individuals seeking rewarding careers in customer service. No experience necessary – we provide comprehensive training and career advancement paths. Enjoy competitive pay, flexible scheduling, and a supportive work environment. Apply now to start your journey with a leader in customer satisfaction!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve customer issues using CRM software and knowledge base
- Meet performance metrics (call handling time, quality scores)
- Document interactions accurately in customer records
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Basic computer proficiency (Windows, email)
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts including weekends
- Customer service experience preferred but not required