Job Description
Join our dynamic team as a Call Center Representative in Detroit! We're urgently hiring motivated individuals with exceptional communication skills. Enjoy comprehensive paid training, competitive hourly pay ($15-$20), and opportunities for career advancement. Our supportive environment offers health benefits, retirement plans, and a collaborative culture focused on employee growth.
Why Work With Us?
- Free paid training program
- Performance-based bonuses
- Modern facility with latest technology
- Clear advancement pathways
- Employee recognition program
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve product/service issues using company resources
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Adhere to compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Ability to work in fast-paced environment
- Basic computer proficiency (CRM software, MS Office)
- Customer service mindset (patience & empathy)
- Reliable transportation to Detroit location
- Pass background/drug screening
- Flexible availability (including weekends)